Yahoo Ranks Highest For IM Services - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


Yahoo Ranks Highest For IM Services

The JD Power survey also found that the percentage of home Internet service subscribers using IM on a daily basis was unchanged from 2005 at 36%.

Yahoo ranked highest among U.S. residential Internet users for instant messaging services, and Dogpile was rated the best among search engines, a market research firm said Wednesday.

Yahoo Messenger topped the list of IM providers for the second consecutive year, performing particularly well in security, performance and reliability, J.D. Power and Associates said. MSN Messenger and Windows Messenger, respectively, followed Yahoo in the rankings. Microsoft owns both services.

The J.D. Power survey also found that the percentage of home Internet service subscribers using IM on a daily basis was unchanged from 2005 at 36 percent.

"This indicates that some of the usage gains we are seeing in text messaging in our wireless studies are coming at the expense of IM usage," Frank Perazzini, director of telecommunications research at J.D. Power, said in a statement.

Dogpile, which was included in the study for the first time, was rated better than the rest in the three factors that determine overall satisfaction within the segment: ease of use, functionality and results. Following Dogpile in the rankings were and Google, respectively.

Dogpile aggregates search results of all of the major search engines to provide Internet users with a one-stop search. The study found that nearly three in four Internet subscribers use multiple search engines.

Despite failing to take the top spot in customer satisfaction, Google was the primary search engine for more than half of U.S. Internet users, J.D. Power said. Yahoo Search followed with 17 percent, down 4 points from 2005; and AOL Search captured 9 percent of the market.

The annual study is based on responses from 10,787 residential customers of Internet service providers nationwide.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
The State of Cloud Computing - Fall 2020
The State of Cloud Computing - Fall 2020
Download this report to compare how cloud usage and spending patterns have changed in 2020, and how respondents think they'll evolve over the next two years.
Top 10 Data and Analytics Trends for 2021
Jessica Davis, Senior Editor, Enterprise Apps,  11/13/2020
Where Cloud Spending Might Grow in 2021 and Post-Pandemic
Joao-Pierre S. Ruth, Senior Writer,  11/19/2020
The Ever-Expanding List of C-Level Technology Positions
Cynthia Harvey, Freelance Journalist, InformationWeek,  11/10/2020
Register for InformationWeek Newsletters
Current Issue
Why Chatbots Are So Popular Right Now
In this IT Trend Report, you will learn more about why chatbots are gaining traction within businesses, particularly while a pandemic is impacting the world.
White Papers
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll