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Amazon Web Services

Amazon Web Service (AWS) is a subsidiary of Amazon that provides on-demand cloud computing platforms to individuals, companies and governments, on a metered pay-as-you-go basis. In aggregate, these cloud computing web services provide a set of simple, abstract technical infrastructure and distributed computing building blocks and tools.

AWS comprises more than 90 services spanning a wide range including computing, storage, networking, database, analytics, application services, deployment, management, mobile, developer tools, and tools for the Internet of Things. The most popular include Amazon Elastic Computer Cloud (EC2) and Amazon Simple Storage Service (Amazon S3). Most services are not exposed directly to end users, but instead offer functionality through APIs for developers to use in their applications. Amazon Web Services' offerings are accessed over HTTP, using the REST architectural style and SOAP protocol.

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Latest Content From Amazon Web Services

Webcast: Machine Learning and Natural Language Processing Coming to Life in the Contact Center

by Amazon Web ServicesJan 29, 2020

Machine Learning (ML) and Natural Language Processing (NLP) aren’t just futuristic technologies; their potential is beginning to be realized today in contact centers. ML and NLP are being used for telephony monitoring, transcription, and real-time analysis that contact center managers can use to drive better customer service.

In this webinar, Sheila McGee-Smith, president and principal analyst at McGee-Smith Analytics, will discuss how ML, AI, and NLP are giving businesses the ability to create better customers experiences, improve how they leverage customer data, and quantify the benefits of these systems. She’ll be joined by Yasser El-Haggan, worldwide technical leader for Amazon Connect, who will describe how your enterprise can start taking advantage of these capabilities today.


Webcast: Virtualize Your Contact Center Overnight and Get Ahead of New Mobile Workforce Challenges

by Amazon Web ServicesApr 22, 2020

Sometimes unpredictable and large scale events make it impossible for businesses to run their contact centers as usual. For example, not having access to physical buildings can challenge businesses to make their contact centers accessible by agents in a work-from-home model as quickly as they can. But just how fast can businesses respond to this challenge? That may depend on the underlying systems and technologies they’re using.

In this webinar, analysts Robin Gareiss and Irwin Lazar of Nemertes Research will present survey findings and analysis showing how contact center agent workforces are moving to a virtualized model, and how enterprises can accelerate this effort. They’ll be joined by subject matter experts from AWS, who will describe ways that the Amazon Connect service streamlines the process of virtualizing your contact center, and how you can use this model to respond quickly to the current crisis, while also preparing your contact center for continuous improvements in service quality and cost effectiveness over the long term.