Wheels Move Fast On Survey Results - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
Software // Enterprise Applications
News
8/21/2003
07:21 PM
Darrell Dunn
Darrell Dunn
Features
50%
50%

Wheels Move Fast On Survey Results

Inquisite's Web-based software eliminates printing and mailing costs

If fleet drivers are happy, then Wheels Inc. is happy, too. The $1.5 billion-a-year company manages the life cycle of corporate fleets receiving service at more than 90,000 facilities in its authorized network. Now it's able to better gauge drivers' satisfaction with fueling and maintenance programs and other services essential for maintaining the productivity of Wheels' clients.

Web-based survey software from Inquisite, a division of Catapult Systems Corp., lets Wheels track the satisfaction of tens of thousands of drivers far less expensively and much more quickly than it once did. It used to take two months or longer to turn around the results of mailed surveys. Now Wheels can keep real-time tabs on results and compile final results in just a couple of weeks, says Joe Gnorski, market research analyst for Wheels. That way the company loses no time taking steps to ensure that its service network is operating efficiently, he says. "We're operating in a competitive field, and we need to keep our finger on the pulse of the end user," Gnorski says.

The software paid for itself in six months by cutting printing and mailing costs. Yearly software-renewal costs, Gnorski says, are equivalent to the cost of one paper survey.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
News
How GIS Data Can Help Fix Vaccine Distribution
Jessica Davis, Senior Editor, Enterprise Apps,  2/17/2021
Commentary
Graph-Based AI Enters the Enterprise Mainstream
James Kobielus, Tech Analyst, Consultant and Author,  2/16/2021
Slideshows
11 Ways DevOps Is Evolving
Lisa Morgan, Freelance Writer,  2/18/2021
White Papers
Register for InformationWeek Newsletters
Video
Current Issue
2021 Top Enterprise IT Trends
We've identified the key trends that are poised to impact the IT landscape in 2021. Find out why they're important and how they will affect you.
Slideshows
Flash Poll