We've actively shifted into the information age. This, alone, has caused a vast increase in data, the way we leverage technology, solutions, and how we - as users and customers - consume technology. To help work with all of this information, new solutions have been impacting users, organizations, and our entire industry. Plus, we are operating in day-to-day situations full of complexity, data avalanches, constant change to the fundamental ways work gets done. As we implement new tools and processes, manage technology infrastructure and tools, and lead our teams, how do we stay focused on creating business value for our companies and employees? Remember, your users and customers aren't just 'consuming' technology, they're leveraging these solutions for work, home, and - literally - every minute of their lives. This means we can't just give users a piece of technology. Rather, we have to give them an experience; preferably a positive one.
In this session, we'll offer strategies and tips for IT leaders and staff to serve their users and customers -- both internal and external -- by understanding the behaviors and business outcomes that are most important. We'll examine how the modern user has evolved and where they require good experiences. From there, we'll offer examples and strategies that enable IT to support all its customers, discussing how to best support technology initiatives that drive the business forward and examining how the modern workforce is evolving, requiring new tools to help employees optimize productivity and performance.