Vendors Swoop In For Orphaned Inacom Customers - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
News

Vendors Swoop In For Orphaned Inacom Customers

Competitors of defunct, $5 billion IT services firm Inacom have begun offering interim support packages to the company's former customers, in an effort to recruit them as permanent clients.

Companies such as Compucom, Entex, Sarcom, and Unisys are forgoing the long-term contracts they usually require in order to provide transitional help to Inacom accounts, which include high-profile customers such as America Online, Blue Cross/Blue Shield, and Gillette. "We hope to develop a long-term relationship with some of these companies, but for now what they need is emergency aid," says Everett Dyer, Unisys' VP and GM for Global Network Services.

Inacom-which sold its build-to-order computer-assembly business to Compaq in January-last month warned that it was facing a cash crunch and that it was seeking a merger partner. But with no savior on the horizon, and with $560 million in debt, the company went belly-up June 16. Inacom is in Chapter 11 reorganization, but reorganization seems unlikely. All Inacom's 5,000 workers have been let go, its Atlanta headquarters has been shuttered, and its Web site is down.

IT managers left holding the bag will most likely welcome the short-term services that are being offered. "The last thing they want to do is sign a long- term contract under this kind of duress," says Meta Group analyst Michelle Hudnall. Inacom failed because it was late in providing strategic outsourcing services, Hudnall says. "They were focused too much on tactical things, like breaks and fixes, whereas most IT organizations want a lot more from a service provider," he says. Inacom execs could not be reached for comment.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
The State of Cloud Computing - Fall 2020
The State of Cloud Computing - Fall 2020
Download this report to compare how cloud usage and spending patterns have changed in 2020, and how respondents think they'll evolve over the next two years.
Commentary
2021 Outlook: Tackling Cloud Transformation Choices
Joao-Pierre S. Ruth, Senior Writer,  1/4/2021
News
Enterprise IT Leaders Face Two Paths to AI
Jessica Davis, Senior Editor, Enterprise Apps,  12/23/2020
Slideshows
10 IT Trends to Watch for in 2021
Cynthia Harvey, Freelance Journalist, InformationWeek,  12/22/2020
Register for InformationWeek Newsletters
Video
Current Issue
2021 Top Enterprise IT Trends
We've identified the key trends that are poised to impact the IT landscape in 2021. Find out why they're important and how they will affect you.
White Papers
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll