Trust, But Verify - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Software // Enterprise Applications

Trust, But Verify

Marc my words: No Web service is perfect.

Marc my words: No Web service is perfect.
Mark Twain wrote, "Put all your eggs in one basket and--watch that basket." Having cracked a couple of eggs with systems outages of late, last week took that advice. It debuted a Web site that lets anyone watch the real-time status of key system components that determine whether customers can access their data in its hosted CRM system.

The site,, also shows historical system performance. So anyone can see that Salesforce's NA1 component has been offline twice in February: for 81 minutes on Feb. 9 and 62 minutes on Feb. 16. Salesforce had a six-hour downtime just before Christmas. A Salesforce spokeswoman described the service availability display as "inspired by customer feedback."

For software-as-a-service to continue growing, it must be reliable. After the January outage, Salesforce chief executive Marc Benioff was quoted in news reports as saying, "Nothing runs at 100% availability." presumably will show that to be true--just hopefully not too often.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
IT Careers: 10 Industries with Job Openings Right Now
Cynthia Harvey, Freelance Journalist, InformationWeek,  5/27/2020
How 5G Rollout May Benefit Businesses More than Consumers
Joao-Pierre S. Ruth, Senior Writer,  5/21/2020
IT Leadership in Education: Getting Online School Right
Jessica Davis, Senior Editor, Enterprise Apps,  5/20/2020
White Papers
Register for InformationWeek Newsletters
Current Issue
Key to Cloud Success: The Right Management
This IT Trend highlights some of the steps IT teams can take to keep their cloud environments running in a safe, efficient manner.
Flash Poll