Survey Favors Dogpile's Metasearch Approach - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
Software // Information Management

Survey Favors Dogpile's Metasearch Approach

A recent J. D. Power study ranks the search engine compilation site highest in customer satisfaction.

Dogpile.com, the metasearch engine that combines many different search engines, has been deemed highest in customer satisfaction among search engines, according to a new survey of users.

The company, which announced the results Tuesday, said it had scored highest in the second year in a row in the J. D. Power and Associates Residential Online Service Customer Satisfaction Study. Dogpile crowed that it also extended its lead over Google -- its nearest competitor. The study examined ease of use, functionality and results.

"With the vast amounts of information available on the Web today, it's not surprising that different search engines return different results," said Jim Voelker, CEO for InfoSpace, which owns Dogpile.

Google typically comes out on top of search engine rankings when it comes to sheer numbers of queries. For instance, Comshare reported rankings in July that placed Google in the lead with 6.6 billion searches to 2.5 billion for Yahoo, 1.3 billion for Microsoft, 959 million for AOL Time Warner and 587 million for Fox Interactive Media. But a customer satisfaction is also an important distinguishing trait.

"This top ranking is a validation of the benefits of metasearch, and shows that one search engine is not necessarily enough," Voelker said.

While there are different ways of defining and tracking metasearch, researchers at the University of California at Berkeley have shied away from recommending any metasearchers in their workshops and suggest that searchers use different search engines on their own. The Cal researchers note that users can craft their own metasearch engine; Google's Custom Search Engines (CSEs) offering allows users to search Web pages, for instance.

Dogpile also cast aspersions on the results of top search engines, citing a study by researchers at Pennsylvania State University and Queensland University of Technology. The study, according to Dogpile, found that the first page results on Google, Yahoo, and Microsoft's search engine overlap less than 1%. Dogpile said the results reinforce the value of Dogpile, which it returns the top results from those search engines.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
Slideshows
IT Careers: 10 Industries with Job Openings Right Now
Cynthia Harvey, Freelance Journalist, InformationWeek,  5/27/2020
Commentary
How 5G Rollout May Benefit Businesses More than Consumers
Joao-Pierre S. Ruth, Senior Writer,  5/21/2020
News
IT Leadership in Education: Getting Online School Right
Jessica Davis, Senior Editor, Enterprise Apps,  5/20/2020
White Papers
Register for InformationWeek Newsletters
Video
Current Issue
Key to Cloud Success: The Right Management
This IT Trend highlights some of the steps IT teams can take to keep their cloud environments running in a safe, efficient manner.
Slideshows
Flash Poll