Re: Learn More. Pay Less. Make Government Work.
The way I like to think of these 'new' methods of education is that they aren't new at all. They're actually organic evolutions of the way people naturally want to learn. If they're also cheaper for your organization, then that really drives home just how much of a no-brainer they are. I think it's important to note that these styles of teaching don't have to replace what you already have in place, but rather that they can compliment it in areas where it makes the most sense. For example, you may want to keep testing for highly-specialized workers in-house to ensure a secure and uniform testing environment, but that doesn't exclude allowing certified workers access to reference materials while they're in the field.
In fact, I've heard a few CIOs and other execs speak on this topic over the years, and a recurring theme that comes up as a growing pain is forcing social, collaborative, and mobile tools too much. You have to be willing to give yourself room to experiment (and fail). Many find that some tools that they thought would be hits are unpopular, and features they added as an afterthought prove to be mainstays. That's okay. It seems there's a cliche of the corporate wiki going unused. That's okay. As long as a couple of people use it to do their jobs, it's worth it (remember that low cost). The whole purpose of this style is to give your workers the freedom to choose how they digest and share information - don't mess that up by dictating a path of least resistance.