The cloud has long been putting pressure on IT jobs, allowing developers to spin up their own hardware and opening the gates to a flood of apps that end users can download for free. Now, automation and AI are posing a new threat to traditional IT roles.
It’s early days, but chatbots can already field basic support requests based on past interactions -- no humans required. And if a computer can drive a truck, you know it won’t be long before it can restart an office router. If this all sounds like a distant threat, consider that Facebook already has vending machines on campus that dispense computer equipment to employees.
For IT, this means skills that were once considered essential will be less valued in the future. But there’s an upside: Individuals who can help their organizations capitalize on these emerging technologies will be highly prized, and the role of IT will become more strategic in future. If you’re in desktop support, workplace productivity, or any of several other basic support roles, you’d be wise to prepare for the disruption ahead. Here are five steps you can take to shore up your IT career for the future.
Technology is creating huge opportunities for companies to streamline and improve their operations, but those changes are also upsetting the status quo in IT. The cloud has fundamentally transformed how businesses consume applications and services, and automation and AI will mean further changes ahead. While IT roles in some form are here to stay, what those roles entail will change to meet the shifting technical needs of every business. The skills of IT teams must evolve to keep up.
Sid Suri is vice president for IT Market Strategy at Atlassian. Sid is responsible for understanding the challenges facing modern IT teams and building a product and market strategy to help IT teams be more successful with Atlassian products. An industry veteran with more than 15 years of experience in technology development and marketing, Sid has worked at both early stage startups and multi-billion dollar companies. Prior to Atlassian, Sid was Senior Director of Product Marketing at Salesforce.com and Senior Director of Product management at Oracle.
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