Re: UC: A Work Still In Progress
I personally tend to feel like the role of UC in the workplace is overstated. Not that it doesn't have one - collaboration is extremely important in the workplace. It's just that the when and how that involves UC depends on the users and the work itself... the idea that by improving the ease-of-use or quality of the UC tools that vendors can increase the number of times a user reaches for them is true, but it's limited in it's extent. If people don't consider it relevant to the matter at hand, then the UC is out of the picture already - which should be fine and part of the vendor's/enterprise's plans. The statement from the Google exec rings very true to me. An amalgamation of apps matches more closely with how real people work.
At the risk of sounding overly cynical, I'm not so surprised that execs from Google and Cisco agreed with this while those selling UC platforms did not. In that case, I'd append his statement to be more clear how vendors can take advantage of it... it's not that that use model 'should' carry over into the enterprise - it's that it will. People are just going to work the way they naturally want to. You can choose to be the platform they do it through, or the one they ignore in favor of it. As for people doing it right, when talking about something that actually aggregates different stuff together, I do sort of like what Microsoft is showing off with Office Delve. Combining existing social tools with Office workflows and delivering extra insights and connections on top sounds like it has some real value. Depending on how overly-MS-centric MS makes it, it could be a great example of it done right or horribly wrong.