Re: Salesforce.com Connects To Microsoft SharePoint
While this is no doubt good for exsiting Salesforce customers, I'm skeptical if this is really a big deal or will really give them a boost in sales. Some of the decisions seem odd - choosing Sharepoint as the first major partner, for one. I'm of the impression that Sharepoint's market share is shrinking, not growing. Is there that big a contigent of customers that own both and need this functionality? I also can't help but feel that the reliance on tying into existing security (while admittedly a necessary inclusion for some customers) is certain to cause hiccups in the long run. What happens when those security policies change on Google's or Microsoft's end? Will you have to wait for a patch for your Salesforce integration to work again?
The integration to all the additional services down the road is great (especially with the extensibility provided by open standards), but then the ending made it clear that Salesforce reserves the right to charge extra for these in the future. This seems like a feature your users will be happy to use once it's in front of them, not one that they'll be clamoring for - is that something most orgs will spend money on? I don't want to make it sound all bad - the image of a fully integrated SaaS platform where users can share files inline and get everything they need done without leaving the suite is a great one (and even allows for new workflows to exist)... maybe I'm just a little skeptical as to whether Salesforce is the one that it's going to happen on.