MS Licensing: Sounds Like Wireless Carriers
This is an indictment of whoever created the incentive structure for your Microsoft rep. Becuase not only will you not bite with regard to the CRM switch, but you will not spend a cent to send your people to licensing class, is my guess. This reminds me of how the wireless carriers operate: Make contracts so heard to decipher that the average person can't find the best deal. Enterprise is a whole other level of complexity.
When I started reporting about enterprise smartphones, I learned there were consulting companies whose sole purpose was to help enterprise customers revamp their wireless contracts to eliminate wasteful spending. You shouldn't need this type of service to buy from Microsoft.