Re: How 'Dash' Buttons Could Work For IT
I suppose we find ourselves doing this a lot; deconstructing recent news to see how it relates to us as IT people. There's not only the logistical breakdown of how Dash works on the backend and what that means for IoT - a topic of it's own- but also, yes, a glimpse to be had at what this represents for the future of IT processes and trends there. We're definitely moving towards automation - look at DevOps, look at SD(X). The addage 'work smarter, not harder' has never been more relevant. We talk about being asked to do more with less and also wanting to turn IT from a cost center to an innovator - well, if we can free staff and resources up from doing mundane tasks and help users helps themselves, we can bring that about. Then, we can also bring that new streamlined approach to future projects/innovations and other departments will welcome our help.
As for specific suggestions? I suppose I can think of a few. The printer/toner/etc. one that everyone has mentioned seems like an obvious fit - indeed, with Amazon offering support and an API to build dash-like functionality into devices, maybe some enterprising printer manufacturer could even include it by default. What about hardware or other replacements in the Data Center? Charlie Babcock published an article recently where PayPal said they do a routine sweep every so often where they replace all their failed devices at once (possible thanks to OpenStack's automatic failover). If you become aware of a device that's failed or failing, or that you want to replace for whatever reason, you could hit a button to log it automatically and get the process started. Come to think of it, this could extend to all kinds of logging/reporting - anything where a time-consuming manual process is currently in place.