Forrester: Wearables Interest Businesses More Than Consumers - InformationWeek

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Forrester: Wearables Interest Businesses More Than Consumers

Companies see wearables as tools to improve operational efficiency and enhance the customer experience, Forrester report says.

Fitness Trackers: Holiday Gift Guide
Fitness Trackers: Holiday Gift Guide
(Click image for larger view and slideshow.)

People actually want wearable devices, but businesses want them more.

According to a report by Forrester Research issued Tuesday, interest in wearable devices among individuals and organizations is rising. And while the firm expects many of these devices to fail, it anticipates overall market growth.

Currently, 10% of US online adults say they've used a wearable device like a fitness tracker. But that number appears likely to rise, because 45% of US online adults say they agree with the statement, "I am intrigued by the prospect of getting a wearable device." Meanwhile, interest in wearables for the wrist increased from 29% in 2013 to 42% in 2014.

[Will regulatory hurdles hamper wearables? See Health Wearables Going Big In 2015; Questions Loom.]

Forrester cautions that those who respond to online surveys tend to have more Internet experience and to feel more comfortable with online transactions. So, the survey results may overstate wearable interest among the general public. What's more, "intrigued by" is not the same as "intend to purchase."

Nonetheless, with major companies like Apple, Google, Microsoft, and Samsung joining with established fashion brands to market wearable devices, demand for wearables seems likely to respond to expanding marketing efforts.

Among companies, interest in wearables is even more evident. Forrester says that 68% of technology and business decision-makers characterize wearable devices as a priority, with 51% describing their interest as moderate, high, or critical, compared to 2010, when 43% of businesses described their mobile device concerns as high or critical.

Withings' $450 Activite smartwatch. (Source: Withings)
Withings' $450 Activité smartwatch.
(Source: Withings)

Businesses want wearables because they see them as tools to improve operational efficiency and to enhance the customer experience, Forrester contends.

For example, to monitor worker health and safety, Thiess, an Australian construction services company, has been testing wearable devices from Amiigo that monitor field workers' blood oxygenation, body temperature, and movement. Japan Airlines has been testing Google Glass as a tool to help cargo and maintenance workers inspect planes on the tarmac and communicate their findings. And Virgin Atlantic also has been evaluating Google Glass and smartwatches in its upper-class lounge at Heathrow Airport as a way to help customer service agents respond to customers more efficiently.

Forrester insists that wearables will be more than devices we wear. It foresees them on our bodies (e.g., Ducere's shoes, which direct the wearer with haptic feedback), attached to our kids (e.g., Filip's location tracker and communicator), tied to our pets (e.g., activity monitoring and tracking), and inside our bodies (e.g., Given Imaging's PillCam for medical diagnostics).

In effect, Forrester is redefining the wearable category to include the broader Internet of Things, which doubtless makes the market appear larger. Strictly speaking, a wearable device should be worn for a reason -- because it needs to be in contact with the wearer's body to collect data or because it serves a purpose by being worn, such as freeing one's hands or being immediately accessible rather than in a pocket.

To put it another way, wearing a smartphone on your wrist by securing it with a rubber band doesn't make it a wearable device; it's just a mobile device under a different name. But in general, Forrester's premise is accurate: More and more objects, worn or otherwise, will get fitted with processors and network connectivity in the years ahead.

The research firm anticipates that wearable devices increasingly will work together, pointing to how Thalmic Labs' Myo gesture-controller armband could complement Google Glass, for example. It also predicts that Apple will adapt its Beats headphones to work with Siri and Apple Watch in 2015.

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Thomas Claburn has been writing about business and technology since 1996, for publications such as New Architect, PC Computing, InformationWeek, Salon, Wired, and Ziff Davis Smart Business. Before that, he worked in film and television, having earned a not particularly useful ... View Full Bio

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User Rank: Apprentice
12/15/2014 | 10:23:37 AM
Broad adoption
Forrester is on the right track, taking an expanded view of what "wearable" means. It's important to remember that though wearables to date have been relegated to health and fitness bands, wearables constitute a larger realm beyond health management. Wearables don't necessarily need to be just a wrist worn device, but can also be small sensors in the form of a clip, necklace, or chip. The potential for adoption is great across several industries. For instance, wearables are already being used at conferences and events to help marketers and event attendees make the most of their social capital. Sensors can do all the networking automatically for attendees, remove hassles, and bring clarity to murky return on investment measurement. In the not too distant future, wearables will help healthcare workers glean details about patients instantly. Wearables will even become prevalent in the military, facilitating military ground troop communication." - Brian Friedman, CEO of Loopd, a proximity marketing company
User Rank: Ninja
12/11/2014 | 10:27:16 AM
Re: Wearables Interest Businesses More Than Consumers
There's an interesting intersection of information going on here. On the one hand, it confirms a lot of things we already knew or suspected - many of the use cases for wearables seem niche or not ready for mainstream (which shows in the business interest being greater than consumers'), consumers have a passing interest that doesn't necessarily correlate to sales, etc. On the other hand, the Forrester report brings to light some interesting points - any survey like this is bound to be a survey of internet-connected americans and can't really penetrate the whole market. That likely means lower interest overrall, but it may not in specific cases - think about devices that specifically target the elderly that will be purchased not by them but by their healthcare provider or loved ones. They might not know it's a 'wearable' but it will likely become indisposable to their everyday lives.

It's certainly worthwhile to talk about how all this interrelates to IoT and other connected technologies as well. The 'smartwatch' you linked advertises all kinds of functionality through a connection to your smartphone (it appears to have no screen of it's own), but I'm still skeptical whether this is the kind of device users are looking for, When I think IoT, I think of devices that are indepedently connected to the internet, that compliment each other well but don't require one another to function. Of course, we need all that networking backbone in place before these devices can take off. All that considered, I'd bet on 2016 (or even later) as the year of the wearable, not 015. 45% of people being "intrigued" is not really that many when you consider how cool the concept should be on paper.
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