First mover organizations in the initial wave of big data, machine learning, and artificial intelligence generally had to blaze their own paths. The technology leaders inside of these organizations hired the expensive and hard-to-find unicorn data scientists to build their own data science platforms by cobbling together open-source tools and technologies.
But while some enterprises may continue to build their own, greater market maturity in the data, machine learning, and AI space is establishing some easier and less expensive paths for other leaders help their organizations gain a foothold with these technologies.
"There will be two pathways for companies to get AI software," said Andrew Bartels, VP and principal analyst serving CIO professionals at Forrester Research. The first movers will continue to build their own for speed to market and differentiation. It's a more expensive path, but some organizations will find value in pursuing it. Meanwhile, other organizations in the future will take another pathway.
"The second pathway will be to wait for existing vendors to add the relevant functionality into existing products," Bartels said. "We think over time that will be the more dominant pathway."
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There is a big benefit to this one, too. This AI software will be baked into the software apps that enterprises have already been using. Vendors will add in this functionality as an update for free. For those willing to wait, AI is coming to your existing apps.
How the AI market will evolve
Bartels is one of the authors of a new report from Forrester that forecasts how the firm expects the AI market to evolve in the years ahead as enterprises implement and consume these technologies.
Forrester splits AI software into the following four segments:
In its new report, Forrester is also forecasting that the AI market will grow to a much smaller size globally by 2025 than other firms are predicting. That's because, Forrester believes, much of the functionality that is considered AI will be absorbed into other software products as the market continues to mature and evolve.
The main question for enterprise IT leaders will be whether to build or buy their AI technology.
"CIOs and IT leaders need to be following a multi-pronged strategy," Bartels said. "They must identify the specific areas where a custom-built AI solution may make sense. Then there are other areas where it will make more sense for them to wait for vendors to build that AI into the software."
Bartels offers a simple model for assessing the maturity of your vendor's AI and whether it is the right fit for the task you have. He uses the metaphor of K-12 grade school students. If a vendor says they are adding AI functionality to their roadmap, that is a pre-kindergarten level. If they are actually developing the technology, they are in kindergarten. If they have it in beta with clients, they are a third grader. If they are in production with multiple clients for a few years then they are an eighth grader. The scale continues along the same lines with more advanced work.
Bartels said enterprise IT leaders need to ask themselves: "Is this a task that an eighth grader could do? Then trust an AI engine to do it. Or, is this a task we would not give to a human who did not have an equivalent of an 11th grade education?" Then maybe you need an advanced AI to perform that task.
"It's a crude method, but AI has a lot of similarity to human intelligence," Bartels said. "It is not innate but it is a matter of learning and training. Learning and training take time."
What's more, you should apply the same standards to your own internal AI development as you are applying to external AI vendors.
"You want it to go through weeks or months of training before you would trust it with a task," he said. "The proof of AI lies in its experience."
Jessica Davis is a Senior Editor at InformationWeek. She covers enterprise IT leadership, careers, artificial intelligence, data and analytics, and enterprise software. She has spent a career covering the intersection of business and technology. Follow her on twitter: ... View Full Bio