Garbage In, Garbage Out?
I'd be curious to know where those "cost" and "payback" (ROI) stats are coming from. These are two key stats that would presumably determine project priority, but if IT is relying on the requesting business units to supply this data, I'd expect them to learn to game the system by offering highly optimistic payback figures. Whether the decisions are made manually or aided by software that automatically determines product priorities, the key is having reliable data. I hope part II gets into that aspect of "poor man's" PPM.