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IT Leadership // CIO Insights & Innovation
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3/18/2020
08:00 AM
John Edwards
John Edwards
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Maximize Your Customer Experience ROI

Customer experience leaders may struggle to show how their efforts will generate positive business results. They need a solid business model that can reliably predict quantifiable benefits.
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Antonia Hock, Ritz-Carlton Leadership Center
Antonia Hock, Ritz-Carlton Leadership Center

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