Re: 5 Steps To A Healthy IT Culture
It is true that organizational problems and 'culture' health are a woefully underadressed topic when it comes to IT (and, to be honest, business in general). The way you put it, Sandy, makes it hard to argue with - businesses start with humans, not the other way around, so what could be more important than taking care of the humans at your business!? Likewise, these problems can't really be reversed once they've gone too far, and words and actions don't count after a certain point - it's too late. We talk a lot here about 'bad culture' - you just walk in the door and you feel it. What's that's already happened, it's too late.
That being said, while I think your five tips are coming from the right place, I still question how possible it is to nip some of these problem 'in the bud', so to speak. You say you should work through interpersonal conflicts before they arise, and that's true... but how many people are really going to speak up and admit their personal biases or gripes with someone else when you ask them? Most people will just lie. Your managerial advice (IE invest in your talent) is also good, but at the same time, in those bad times, the budget might just be out of your hands. I think we should try to invest in good culture, but good culture has to start with good people. You can only do so much to make them good.