Customer-Led Automation Changes the Service Game - InformationWeek

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IoT
IoT
IT Leadership // Digital Business
Commentary
7/16/2019
08:00 AM
Crystal Bedell
Crystal Bedell
Commentary

Customer-Led Automation Changes the Service Game

Customer self-service is ready to take the next step toward customer-led service, where enterprises are supporting requests from bots as often as from people.

Image: Monster_Ztudio - stock.adobe.com
Image: Monster_Ztudio - stock.adobe.com

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