6 Secrets 100 Winning IT Organizations Share - InformationWeek

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5/3/2016
07:06 AM
Susan Nunziata
Susan Nunziata
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6 Secrets 100 Winning IT Organizations Share

We asked the IT leaders in the 2016 InformationWeek Elite 100 about how they're addressing important IT issues, such as tech spending, organizational priorities, and strategy. Find out what we learned, and see how your IT organization stacks up.
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(Image: Rawpixel Ltd./iStockphoto)

(Image: Rawpixel Ltd./iStockphoto)

Every year, InformationWeek releases the Elite 100 -- a ranking of the nation's most innovative users of business technology. As part of the process, we also conduct the annual InformationWeek Elite 100 Executive Research Survey, which offers a unique glimpse into the strategies of these 100 large, leading-edge IT organizations.

The survey, which is open only to Elite 100 applicants, polled US-based companies and higher education institutions that have $250 million or more in revenue. Subsidiaries with revenues below $250 million may apply for the Elite 100 if their parent company has qualifying revenue and their parent company did not apply. Federal, state, county, and local or municipal US agencies are also eligible to apply.

The survey responses give us insight into how these organizations address important IT issues, such as tech spending, organizational priorities, and strategy. For example, we asked respondents to name the top three ways their organizations plan to innovate with technology this year. Using data analytics to make better business decisions, engaging customers in new ways, and making business processes more efficient were at the top of the list.

We also asked how well IT is playing with others in the organization, and what processes are in place to facilitate collaboration. The most common processes are: having business-unit leaders on technology steering committees, conducting agile development with business unit guidance, and having a business-unit member embedded within agile development teams. The survey results also show us how involved CIOs are with business functions at leading organizations, what the chain-of-command looks like for CIOs, and whether respondents expect their IT budgets to change this year.

Once you've reviewed our findings, join us in the comments section below to tell us what you think, and share how your organization stacks up against the Elite 100.

Susan Nunziata leads the site's content team and contributors to guide topics, direct strategies, and pursue new ideas, all in the interest of sharing practicable insights with our community.Nunziata was most recently Director of Editorial for EnterpriseEfficiency.com, a UBM ... View Full Bio

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SaneIT
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SaneIT,
User Rank: Ninja
5/6/2016 | 8:33:09 AM
Re: The Second Secret
The varying definitions of customer isn't new for IT.  We often call anyone outside of IT our customer then we get into their customers.  Even if we're talking about employee/customers it would be interesting to see how they are engaging them that differs from years past.  The past couple of years for me has been streamlining internal systems. We don't engage the departments any differently than years past we are just doing more of it.  Regarding external customers and engaging with them I think a lot of companies are looking at new ways to get their attention and hold on to it as long as possible but the approaches are wildly different company to company. 
Susan_Nunziata
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Susan_Nunziata,
User Rank: Strategist
5/5/2016 | 8:45:52 PM
Re: The Second Secret
@SaneIT:  Good questions: I'd be interested to hear from some of the respondents as to how they plan on engaging with customers in new ways and how they envision that engagement paying off.


While we don't have more behind this finding in this particular study, it's definitely something worth revisiting in our next survey to get a little more depth on the question.

Anecdotally speaking, based on the topics that were discussed at the InformationWeek Elite 100 Conference & Awards this week in Las Vegas, we've seen that "customers" means different things depending on your organization and how advanced it is. for some, engaging with customers in new ways might refer to internal customers. We saw discussion of IT needing to find new ways to work with internal business people.

IN other cases, IT is being brought directly into the discussions about public-facing products and services for a company's ultimate final consumers, and these companies we see as being leaders in their fields because for too  many organizations IT is left out of those conversations until long after the design and engineering are completed.
SaneIT
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SaneIT,
User Rank: Ninja
5/3/2016 | 8:53:14 AM
The Second Secret
I know it wasn't the top of the list but I think it's the most interesting response...Engage customers in new ways -- 46%

We all have data and I'd venture to say that even companies who think they are doing well with using data want to use it better, it is one of those always chasing your tail problems.  Engaging customers though is something we see in waves.   With the dot com boom we saw a lot of companies trying new ways to push customers to online stores.  Then we saw online only stores who did a great job engaging with customers and building their brands but we didn't see too many of the established companies doing the same with their online presence.  I'd be interested to hear from some of the respondents as to how they plan on engaging with customers in new ways and how they envision that engagement paying off.

 
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