Stores Reporting Bugs In Microsoft's Xbox - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


Stores Reporting Bugs In Microsoft's Xbox

Microsoft says that with more than 10,000 demo machines in retail stores, there are bound to be a couple of problems.

Though Microsoft has dominated headlines the last few days with the debut of Windows XP, its new operating system, the company has another major release in the works: the Xbox--a new gaming console due Nov. 15.

The Xbox is Microsoft's first foray into the $20 billion a year global video games market, and represents a massive investment for the company. Microsoft is expected to ship over a million of the $299 boxes by year's end and spend more than half a billion dollars in advertising to support the launch. But there may already be a problem: Demo units installed in stores across the country are reportedly plagued with serious bugs.

"Sometimes it just shuts off," says Anthony Langley, an employee in the electronics department of a Target department store in Germantown, Md. "It'll be running fine and then it'll conk out." Langley says he regularly has to reboot the machine to get it working again. And an employee of the Bowie, Md., Target says the machine wouldn't run at all. "It was defective and we had to send it back," he says. "I haven't even seen what the graphics look like, aside from the commercials."

According to a Microsoft representative, there is no problem with the system, and the only trouble the company's been aware of so far has been the fault of users. "The problem was that the retailers had not hooked them up correctly," he says, adding that there are no plans to delay the release of the system. Microsoft has released a statement stating that with over 10,000 demo machines in retail stores, there are bound to be a couple of problems; it denied that any problems were systemic.

Yet an unscientific random survey of 10 Toys R Us locations in eight states found that two out of 10 stores had experienced problems with the Xbox. "It looks like it's jittery, then it'll stop," says Aaron Baylor, an associate at a store in Phoenix. "You have to reset it." He says a friend at another Toys R Us in the area has experienced similar problems, and the whole thing is making him worry about the upcoming release. "When I get a brand new system in that's a week or two old, and it starts to lock up, that worries me."

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
State of the Cloud
State of the Cloud
Cloud has drastically changed how IT organizations consume and deploy services in the digital age. This research report will delve into public, private and hybrid cloud adoption trends, with a special focus on infrastructure as a service and its role in the enterprise. Find out the challenges organizations are experiencing, and the technologies and strategies they are using to manage and mitigate those challenges today.
Augmented Analytics Drives Next Wave of AI, Machine Learning, BI
Jessica Davis, Senior Editor, Enterprise Apps,  3/19/2020
How Startup Innovation Can Help Enterprises Face COVID-19
Joao-Pierre S. Ruth, Senior Writer,  3/24/2020
Enterprise Guide to Robotic Process Automation
Cathleen Gagne, Managing Editor, InformationWeek,  3/23/2020
Register for InformationWeek Newsletters
Current Issue
IT Careers: Tech Drives Constant Change
Advances in information technology and management concepts mean that IT professionals must update their skill sets, even their career goals on an almost yearly basis. In this IT Trend Report, experts share advice on how IT pros can keep up with this every-changing job market. Read it today!
White Papers
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll