re: 5 Enterprise Social Trends For Next 5 Years
Deb, thanks for quoting me in a well-written article. Dealing with information overload and bringing relevant content into CRM, knowledge management and collaboration is critical to the success of enterprise social networking and is becoming a big trend. However, there are still challenges today as businesses are waiting for case studies that teach them how to receive specific value from using social networks. At GageIn, we find that sales, marketing, customer support, and competitive intelligence are among the first to benefit.