re: Windows 8: 10 Questions For Microsoft's Enterprise Chief
You let him slide on this one (IW: Critics say the new Metro interface will impose a heavy training burden on enterprises. How do you respond to that?
Visser: That's not the feedback that we're getting from our labs. We did usability tests with thousands and thousands of people. What we learned is that if you have novice users, and you give them a touch-based device, you have to show them you have to swipe the display from the edges [to bring up the Start and other menus]. And if you have a non-touch device with mouse, you have to go to the corners. When you give them those two tips, we see that people pick up Windows 8 relatively easy.)
Should have specified, not novice users, working business staff who use computers only at work, and NOT touch screen devices, upgraded desktop PCs using legacy apps like Microsoft Dynamics and the IE 7 version of the corporate customer service app. That's a much more typical business scenario, and one that I fear is a sticking point for many.
I'd like to see follow up on that point.