Siebel CRM OnDemand Release 9 Adds Lotus Notes Integration, More - InformationWeek

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Siebel CRM OnDemand Release 9 Adds Lotus Notes Integration, More

New release also adds branding customization, and contact OnDemand integration with Siebel on premise solutions.

Siebel CRM OnDemand Release 9, Siebel Systems’ fourth release of its hosted CRM offering in 2005, is now available. Release 9 provides integration with Lotus Notes as well as integration between Siebel Contact OnDemand, Siebel's hosted contact center, and Siebel's on premise CRM solutions. In addition, Release 9 offers enterprises and channel partners the ability to customize Siebel CRM OnDemand so they can roll out branded solutions to their employees and customers.

New features include:

  • Pre-built integration with Lotus Notes
  • New branding options for partner and customer customization
  • Siebel Virtual CTI Connector
  • Interactive Voice Response (IVR) integration with third-party systems
  • Extended data warehouse tracking capabilities
  • Improved real-time performance statistics

"For the past decade, Global 2000 companies have turned to Siebel Systems for the world's best on premise CRM solutions. Siebel CRM OnDemand Release 9 shows why so many of those same companies are now looking to Siebel for a hosted CRM solution. They highly value the ease of use, low risk, and fast deployment capabilities of Siebel CRM OnDemand," said Keith Raffel, Group Vice President, Siebel CRM OnDemand Products. "Now that Lotus Notes users have the same out-of-the-box functionality as their Outlook colleagues, Siebel CRM OnDemand becomes a compelling option for nearly 90 million additional users. And thousands of on premise Siebel customers seeking the deployment time and cost savings advantages of an integrated hosted contact center can now leverage Siebel's OnDemand solution."

"Lotus Notes integration in Siebel CRM OnDemand will significantly boost user adoption among our employees, further increasing the benefits we're receiving," said Charlie Cox, Vice President, Sales and Marketing, Datatrend Technologies. "Siebel is clearly committed to the hosted software market, and we are pleased with the latest enhancements to OnDemand."

"As a Siebel Call Center customer, we were amazed at the new phone and voicemail channels available through hosted Siebel Contact OnDemand," said Joan Konsdorf, Vice President of Global Client Services at Bally Gaming and Systems, a business unit of Alliance Gaming Corp. "Using Siebel Contact OnDemand integration with our Siebel on premise solutions, we're extending our customer-facing operations without investing in additional hardware. The results are simple: reduced complexity and lowered costs for our company."

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