Lithium Technologies Chosen to Power Siebel Systems' Customer Forums - InformationWeek

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Lithium Technologies Chosen to Power Siebel Systems' Customer Forums

Siebel's base of more than 4,000 customers use forums to discuss the people, processes, and technologies that help make their customer-facing systems and business initiatives successful.

On-demand customer community solution provider Lithium Technologies, Inc., announced on January 30, 2006, that Siebel Systems has chosen Lithium InterActive for its online business and technical communities. Lithium forums enable Siebel's base of more than 4,000 customers to discuss the people, processes, and technologies that help make their customer-facing systems and business initiatives successful.

To enhance customer satisfaction, Siebel is using several of Lithium's solutions for their forums polls and surveys. Siebel featured their customer forums at Siebel CustomerWorld in Boston, October 16-19, 2005.

"During the selection process Siebel conducted an exhaustive assessment of the top five online community providers in the industry and issued a stringent RFP," said Adam Bloom, Director of Marketing Operations and Online Community at Siebel Systems. "We selected Lithium because of their comprehensive feature set, their ability to scale, and the quality of management and staff. As an on-demand solution, Lithium's enterprise customer interaction hub provides Siebel with the ability to manage, create and expand its online communities with minimal resource requirements. Lithium's precise and extensive response to our RFP demonstrated that they were committed to providing quality enterprise services while running a tight operation. We have been very pleased with the on-going results and the success of our online customer communities. Lithium's solution has helped Siebel meet its strategic objectives in increasing customer loyalty and satisfaction."

"It's extremely rewarding to add Siebel to our family of enterprise customers," said Michel G. Thouati, CEO of Lithium Technologies. "Siebel's selection of our solution validates our strategic business model and is indicative of the increasing adoption of using online business communities to support enterprise applications. While Siebel's RFP was rigorous in its demands, we were confident that our solution would fulfill their business needs. Lithium is pleased to have received yet another endorsement of our extensive knowledge in both the technical and social engineering aspects of creating vibrant online business communities."

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