Keep An Eye On Sales Force Automation - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
Software // Information Management
Commentary
11/22/2006
06:49 PM
50%
50%

Keep An Eye On Sales Force Automation

For companies looking to extend their customer relationship management software to sales the time is right to look at sales-force automation applications, particularly from those vendors that offer SFA as a Web service. That's according to market research firm Gartner, which recently released its predictions for the SFA market.

For companies looking to extend their customer relationship management software to sales the time is right to look at sales-force automation applications, particularly from those vendors that offer SFA as a Web service. That's according to market research firm Gartner, which recently released its predictions for the SFA market.The way Gartner sees it, smaller vendors will be offering best-of-breed applications for managing sales and leads while application suite vendors continue to focus on building out their CRM and enterprise resource planning systems. Between 2005 and 2010, the SFA market is expected to rise at a compound annual growth rate of 13.1 percent, according to Gartner. By 2009, more than 50 percent of new SFA deployments will be delivered over the Internet as a service.

Gartner sees an increasing number of sales organizations embracing the software-as-a-service model, as its capabilities improve to handle more complex tasks. An area where the model is lacking is in automating complex processes that span multiple departments.

Leading the charge for SaaS is Salesforce.com, which the research firm says is adding 50,000 sales subscribers per quarter. All the competing vendors taken as a whole can't beat that number.

For those companies ready to give the SaaS model a try, Gartner recommends that they involve IT departments, which can provide the necessary guidance on service-level agreements. In addition, don't forget that SaaS is sold as a monthly subscription based on the number of users, so the purchase is most likely to fit into an operating budget, instead of a capital budget, which is where licensed software normally ends up.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
News
Top 10 Data and Analytics Trends for 2021
Jessica Davis, Senior Editor, Enterprise Apps,  11/13/2020
Commentary
Where Cloud Spending Might Grow in 2021 and Post-Pandemic
Joao-Pierre S. Ruth, Senior Writer,  11/19/2020
Slideshows
The Ever-Expanding List of C-Level Technology Positions
Cynthia Harvey, Freelance Journalist, InformationWeek,  11/10/2020
White Papers
Register for InformationWeek Newsletters
Video
Current Issue
Why Chatbots Are So Popular Right Now
In this IT Trend Report, you will learn more about why chatbots are gaining traction within businesses, particularly while a pandemic is impacting the world.
Slideshows
Flash Poll