Follow Three Best Practices to Succeed at Business Activity Monitoring - InformationWeek

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Software // Information Management

Follow Three Best Practices to Succeed at Business Activity Monitoring

BAM can monitor crucial key performance indicators around time, cost, quality, and productivity, but many firms struggle when deploying the technology. Three best practices will jump start your project and help you choose the right metrics and alert levels.

BEST PRACTICE 1: Create A BAM Center Of Excellence

Because BAM is still a relatively immature technology, people with skills necessary to implement and maintain it are in short supply. And with product features continuing to evolve, BAM implementations require continuous support for users. To satisfy this need, create a center of excellence to:

Capitalize on available know-how on BAM project management and technologies. Establish questionnaires, interview guidance, and checklists to improve the efficiency of dashboard development and maintenance. Products are still evolving, so you need to guide business users on release schedules and new features for particularly complex dashboards.

Act as a facilitator between business and IT. Decision-makers, operational middle management, and IT staff must collaborate to create effective metrics. Establish a good relationship with the business and gain business credibility by facilitating the transformation of high-level KPIs into operational indicators. Doing this well requires a broad view of the business and an understanding of the various factors that should be considered to accurately assess business situations.

Relate to your BPM center of excellence, as required. BAM skills are still rare in the marketplace, and the situation is even worse within the enterprise. Reusing and sharing skills between the BPM COE and BAM COE can make sense, particularly if BAM technology is directly linked to your BPM choice. Most of the BAM COEs Forrester has encountered are independent. As BAM adoption increases within BPM implementations, organizations will evolve toward managing BAM competencies within the BPM COE.

When creating a BAM COE, avoid choosing a team that only has a single skill set – for instance, data warehouse designers or architects often make bad BAM professionals because they lack event- and real-time orientation.

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