re: Fed Workers Cite Barriers To Tech Adoption
Once again, an article that concentrates on social media, app stores for banking and shopping online, and smartphones this time as a survey of federal employees. And once again, there is little to no indication of how these technologies are expected to bring value to the federal government as opposed to the employee's personal benefit nor indications from the employees how they would envision using them in a business environment. I would attribute the greater acceptance of video conferencing in the middle age group to the fact it was the alternative to the phone call and you could gain from non verbal clues during a conversation, as opposed to the Gen X which has FB and Twitter as the preferred alternative because you can remain effectively anonymous (someone else may have gotten your credentials and made that incriminating post).
I see the greatest barriers as an intransigence or difficulty to change, long procurement approval procedures, and processes for change management. Effectively, it has little to do with the employee's desires (the training is only an excuse, as the article states they are already proficient in their personal zone) and more with operating processes and territorialism within and among agencies.