re: 12 Brawny Business Intelligence Products For SMBs
The fact that you dismissed MicroStrategy as a legitimate option for mid sized businesses really puts your opinion into question. I can understand why you might not recommend MSTR to small companies or companies that have a weak IT/IS staff because MSTR does expect you to understand the science of data warehousing. and you need to be able to read.
I have been working with MSTR for 10+ years and any "analysis" of the industry that dismisses this software (and yes, mentioning it as an afterthought, hidden in a final paragraph, is dismissive) does not add legitimacy to you or InformationWeek.
FYI I believe that online support does come with the free version of MicroStrategy.