Dynamics...not so Dynamic
My firm just rollled out MSFT Dynamics CRM mostly because we are a heavy MSFT Office shop and so they play nicely together (mostly and except if you're working in a Citrix environment, but that's a whole other story). One of the huge downsides we've discovered is once your contacts have been "migrated" into the CRM database, any updates you need to make to the contact need to be made in the CRM interface and not in Outlook, which is where our folks do the bulk of the work. This doesn't make sense to me. The contact in Outlook should be linked to the contact in the CRM and updates should work both ways. So there is a good chance at some point you will have an updated CRM contact, but an outdated Outlook contact. Am I being unreasonable?