How to Ditch Operations Ticketing Systems

Damon Edwards, founder, Rundeck Inc. says ticketing systems are expensive and wasteful. Here's his advice for IT groups that want to ditch the old queue.

Emily Johnson, Digital Content Editor, InformationWeek

September 10, 2018

About the Author

Emily Johnson

Emily Johnson

Digital Content Editor, InformationWeek

Emily Johnson is the digital content editor for InformationWeek. Prior to this role, Emily worked within UBM America's technology group as an associate editor on their content marketing team. Emily started her career at UBM in 2011 and spent four and a half years in content and marketing roles supporting the UBM America's IT events portfolio. Emily earned her BA in English and a minor in music from the University of California, Berkeley. Follow her on Twitter @gold_em.

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