SiteRock Wins ISO Certification - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
News

SiteRock Wins ISO Certification

In a move uncharacteristic of a company that provides IT services, SiteRock Corp. today received ISO 9001 certification for the processes it uses in its management service provider business. ISO 9001 certification means SiteRock has devoted the time and money required to organize and document its procedures for measuring, monitoring, and managing the reliability and availability of its clients' IT systems, applications, and networks.

Companies in the manufacturing industry have for decades striven to remain compliant with the International Organization for Standardization's ideals for quality, but services offerings have been seen as too abstract to warrant the creation of consistent, sustainable practices. SiteRock pursued ISO 9001 certification to distinguish itself from the growing number of MSPs and to build its credibility as a provider of reliable service-level agreements. Failure to accurately document the routing of trouble tickets or who to call in the event a Web server goes down can lead to costly downtime and leave clients with shaken confidence.

Many technology companies are hesitant to adopt the structure required to achieve ISO 9001 certification because they have grown at exponential rates. "It's tempting to see a problem and solve it for your customers without properly documenting the procedures followed," says Sham Beri, a consultant with Tuv Essen Cetecom Inc., the auditing firm that awarded SiteRock's certification.

George Peabody, an Aberdeen Group VP, agrees that certification makes sense in this age of fast-forward service providers that grow too quickly for the proper documentation of their business processes and policies. "Technology is important, but not more important than the processes used to manage it," Peabody says. "Keeping a company's Internet presence going is a lot about making design choices that optimize performance."

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
The State of Cloud Computing - Fall 2020
The State of Cloud Computing - Fall 2020
Download this report to compare how cloud usage and spending patterns have changed in 2020, and how respondents think they'll evolve over the next two years.
News
Can Cloud Revolutionize Business and Software Architecture?
Joao-Pierre S. Ruth, Senior Writer,  1/15/2021
Slideshows
10 IT Trends to Watch for in 2021
Cynthia Harvey, Freelance Journalist, InformationWeek,  12/22/2020
News
How CDOs Can Build Insight-Driven Organizations
Jessica Davis, Senior Editor, Enterprise Apps,  1/15/2021
Register for InformationWeek Newsletters
Video
Current Issue
2021 Top Enterprise IT Trends
We've identified the key trends that are poised to impact the IT landscape in 2021. Find out why they're important and how they will affect you.
White Papers
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll