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With the news today about itsOpenScape Contact Center, Siemens joins the ranks of telephony and contact center vendors looking to develop real-time, presence-based applications around customer service--and reach out to enterprise employees for information and support. (For more on this see my previous post.) The vendor also announced a new IP-based voice portal application to deliver speech-enabled self-service capabilities to enhance the contact center.We all love those, don't we?
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May 2, 2024
While there are plentiful options in cyber resiliency and business continuity tools and platforms, there isn’t one that can knock out everything from sudden cloud outages to prolonged ransomware attacks in a single punch. What can you do to keep the company on its feet no matter what is thrown at it? Find out in this new virtual event.
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