Siebel Boosts Scalability Of PRM Software - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
News

Siebel Boosts Scalability Of PRM Software

The new version includes Partner Manager, a suite of applications that helps businesses drill down to view the activity of each sales representative at partner companies.

Siebel Systems Inc. has enhanced its partner-relationship management software suite as part of Siebel 7.

When the PRM suite was launched in 1999, it served essentially as a portal for partners and suppliers to provide basic marketing information to channel partners. But the new version includes Partner Manager, a suite of applications that helps businesses manage their partner relationships by drilling down to view the activity of each sales representative at partner companies.

Included in the new suite are prebuilt enterprise resource planning connectors and analytics capabilities, and key performance indicators to help managers project sales in the channel. The analytics functionality provides 200 report metrics and performance indicators to pinpoint a company's top 10 partners. The new version also comes with robust partner recruitment applications that manage everything from partner application, to training, certification, joint marketing agreements, literature management, sales tools, and business planning.

To date, there are 60 live customers on Siebel's PRM application. Analysts say the new Web architecture that Siebel 7 is based on will provide better scalability than some other PRM and customer-relationship management suites. John Ragsdale, research director for Giga Information Group, advises potential buyers of PRM and CRM suites to check vendor references on scalability carefully to be sure that the software can handle a sufficient number of concurrent users on a single implementation. Ragsdale says some software vendors tout thousands of concurrent users, but those users are accessing multiple installations of the software.

Implementing partner-relationship management applications means that the software must be able to handle thousands of concurrent users, says Ragsdale. Siebel has referenced multiple customers with 6,000 to 10,000 concurrent users on a single database. Those customers include IBM and Compaq Computer.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
2020 State of DevOps Report
2020 State of DevOps Report
Download this report today to learn more about the key tools and technologies being utilized, and how organizations deal with the cultural and process changes that DevOps brings. The report also examines the barriers organizations face, as well as the rewards from DevOps including faster application delivery, higher quality products, and quicker recovery from errors in production.
News
How to Create a Successful AI Program
Jessica Davis, Senior Editor, Enterprise Apps,  10/14/2020
News
Think Like a Chief Innovation Officer and Get Work Done
Joao-Pierre S. Ruth, Senior Writer,  10/13/2020
Slideshows
10 Trends Accelerating Edge Computing
Cynthia Harvey, Freelance Journalist, InformationWeek,  10/8/2020
Register for InformationWeek Newsletters
Video
Current Issue
[Special Report] Edge Computing: An IT Platform for the New Enterprise
Edge computing is poised to make a major splash within the next generation of corporate IT architectures. Here's what you need to know!
White Papers
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll