Self-Service Checkout Draws New Interest - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
News

Self-Service Checkout Draws New Interest

It's been a slow start for self-service checkout systems, which in the past two years have dribbled slowly and sporadically into scattered supermarkets. But as a tight labor market for cashiers intersects with better technology and consumer support for do-it-yourself purchasing, suppliers and analysts are expecting a surge in interest from a wide variety of retailers.

Wal-Mart, Kmart, and Target all acknowledge they're testing the concept of letting customers scan the merchandise they want to buy and check themselves out. Suppliers say there has been interest from all kinds of stores that are configured with checkout counters at the front--from warehouse stores to drug stores to home-improvement centers.

The year already is off to a good start at market leader Optimal Robotics Corp., which has 875 units on order so far in 2001, up from 580 during 2000. Among its customers, it said in an analyst call, is a major home-improvement center.

"The expansion we've been looking for is starting to happen," says Rick Weinhart, an analyst at the investment firm of Gerard Klauer Mattison. "This kind of productivity solution is good in a down economy, and retailers see it as a way to enhance customer service. This could be a break-through year for them. They're starting to get that momentum where one store has it, and others start to think they're at a disadvantage if they don't. The more people roll it out, the more it gets bumped up in the IT priority lists of their competitors."

Giving the market another nudge is the addition of fingerprint verification, which both Optimal and No. 2 player NCR Corp. have rolled out. Customers can register their credit- or debit-card numbers and fingerprints, then just scan their purchases and touch the screen to check out.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
The State of Cloud Computing - Fall 2020
The State of Cloud Computing - Fall 2020
Download this report to compare how cloud usage and spending patterns have changed in 2020, and how respondents think they'll evolve over the next two years.
Slideshows
10 Ways to Transition Traditional IT Talent to Cloud Talent
Lisa Morgan, Freelance Writer,  11/23/2020
News
What Comes Next for the COVID-19 Computing Consortium
Joao-Pierre S. Ruth, Senior Writer,  11/24/2020
News
Top 10 Data and Analytics Trends for 2021
Jessica Davis, Senior Editor, Enterprise Apps,  11/13/2020
Register for InformationWeek Newsletters
Video
Current Issue
Why Chatbots Are So Popular Right Now
In this IT Trend Report, you will learn more about why chatbots are gaining traction within businesses, particularly while a pandemic is impacting the world.
White Papers
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll