Salesforce.com Launches Online Portal Service - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
Software // Enterprise Applications

Salesforce.com Launches Online Portal Service

The new service allows subscribers to populate a customer portal with selected information from their Salesforce.com accounts and to embed application services from partners.

Salesforce.com next month plans to launch a service that lets subscribers of its online sales-management software build their own customer portals.

AppSpace is part of Salesforce.com's Spring '07 update, which was unveiled Monday at a news event in London. The new service allows subscribers to populate the portals with selected information from their Salesforce.com accounts and to embed application services from partners.

Collaboration over the Web is common among companies, which often build their own customer portals. For Salesforce.com subscribers, AppSpace is a less expensive alternative, in terms of development and maintenance costs, said Bruce Francis, VP of corporate strategy. For Salesforce.com, the service has the potential of increasing subscriber loyalty, while also introducing a large number of potential customers to the company's software.

Subscribers can build their own portal using the vendor's Apex platform, a programming language and set of online development tools that were introduced in January for customizing the service.

Subscribers can choose from a number of templates in building their own branded user interfaces. In addition, they choose the people who can have access to the portal, and the data each person can access, based on their user ID and password.

Any application available through Salesforce.com's AppExchange, a marketplace for about 550 applications offered by the vendor's partners, can be embedded into the portal, assuming the creator has a subscription for that third-party service.

Once set up, and depending on the services chosen, AppSpace users would be able to share and collaborate on documents and spreadsheets, check invoices and order status, and perform any number of other tasks. "You can think of AppSpace as the MySpace for the enterprise," Francis said.

Unlike the online social network, however, AppSpace isn't free. Pricing starts at $995 per month for up to 200 users.

Other enhancements to the Salesforce.com service announced Monday include customizable search to improve relevance in results, and better synchronization with Outlook, Microsoft's popular e-mail client. Leads and accounts can be created directly in Outlook, and users can upload e-mails and attachments to Salesforce.com with one click.

The vendor has also added features to its partner-relationship management service, including better reporting to partner sales managers. In addition, Salesforce.com is offering Enterprise Edition and Unlimited Edition customers integration with an Oracle 11i database for a $12,000 annual fee.

Such back-office integration is a reflection of Salesforce.com's effort to move upstream from mostly small and medium-sized businesses to bigger companies. In January, Salesforce.com demonstrated its potential with large companies by signing a 15,000-seat license deal with computer maker Dell.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
News
Top 10 Data and Analytics Trends for 2021
Jessica Davis, Senior Editor, Enterprise Apps,  11/13/2020
Commentary
Where Cloud Spending Might Grow in 2021 and Post-Pandemic
Joao-Pierre S. Ruth, Senior Writer,  11/19/2020
Slideshows
The Ever-Expanding List of C-Level Technology Positions
Cynthia Harvey, Freelance Journalist, InformationWeek,  11/10/2020
White Papers
Register for InformationWeek Newsletters
Video
Current Issue
Why Chatbots Are So Popular Right Now
In this IT Trend Report, you will learn more about why chatbots are gaining traction within businesses, particularly while a pandemic is impacting the world.
Slideshows
Flash Poll