Review: Under The Hood Of 5 MSP Platforms - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


Review: Under The Hood Of 5 MSP Platforms

The CRN Test Center takes a look under the hood of some popular vendor platforms.

Review: N-Able Technologies

N-able now offers two routes for MSPs: a hosted Momentum MSP platform and a server-based Velocity system.

The Momentum system is a scaled-down version of the Velocity offering, which costs $4,200. Momentum serves customers that primarily use Windows, Mac and SNMP devices, whereas the Velocity program expands across Linux, Solaris, HP-UX and Novell systems. Entry-level pricing for the Momentum system is $99 per license per month for one or two licenses, $70 for two to five licenses, $60 for six to 15 licenses and $50 for 16-plus licenses.

 1. SilverBack Technologies
 2. LPI Level Platforms

 3. N-Able Technologies

 4. AdventNet

 5. Nagios
VARs starting out in the Momentum system must complete a three-hour technical training program before activating customers on the hosted system. The training walks VARs through initial settings of an N-able hosted server, how to configure and deploy a client at a customer site and how to proactively monitor a network. On one of its tabs in the hosted solution, N-able added a direct link to its community message board so new MSPs can share experiences and find specific how-to topics right away.

To make an even smoother transition into managed services, N-able hosts a weekly Q&A session for Momentum partners where they can address their most immediate concerns on the use of monitoring tools. By contrast, Velocity partners receive tailored training sessions on how to create custom services and customized reporting. Velocity partners also get dedicated access to solution architects and device specialists. The company provides the same technical support for both channel programs.

N-able's hosted system has one of the simplest and most logically structured NOC views that CRN Test Center engineers have tested. Upon login, technicians first see all outstanding tickets and alerts on the right-hand side. By clicking on the links, technicians start an inspection process on devices and applications. N-able provides three connection choices per device: VNC, Terminal Services and RAdmin. MSPs have to install a probe on a single Windows system at customers' sites and work over Port 443.

The Momentum system is rather basic, though. MSPs start out with only 18 scripts. To build more sophisticated monitoring solutions, MSPs are forced to rely on their programming skills and the N-able community. The scripts are simple batch files that run basic programs that are driven by command-line parameters. However, the hosted system has various page settings such as thresholds and regular expressions to extract information and design alerts. As far as supporting Windows technologies, N-able provides the basic WMI interfaces for Exchange 2003 and SQL Server, including Windows patching.

NEXT: AdventNet

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
4 of 6
Comment  | 
Print  | 
More Insights
The State of Cloud Computing - Fall 2020
The State of Cloud Computing - Fall 2020
Download this report to compare how cloud usage and spending patterns have changed in 2020, and how respondents think they'll evolve over the next two years.
Top 10 Data and Analytics Trends for 2021
Jessica Davis, Senior Editor, Enterprise Apps,  11/13/2020
Where Cloud Spending Might Grow in 2021 and Post-Pandemic
Joao-Pierre S. Ruth, Senior Writer,  11/19/2020
The Ever-Expanding List of C-Level Technology Positions
Cynthia Harvey, Freelance Journalist, InformationWeek,  11/10/2020
Register for InformationWeek Newsletters
Current Issue
Why Chatbots Are So Popular Right Now
In this IT Trend Report, you will learn more about why chatbots are gaining traction within businesses, particularly while a pandemic is impacting the world.
White Papers
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll