Productivity & Collaboration Apps News, Analysis, & Advice - InformationWeek
IoT
IoT
Software // Productivity/Collaboration Apps
News & Commentary
How Automation Empowers the CIO to Think Outside the IT Department
Guest Commentary, Guest Commentary
Commentary
The CIO's role is evolving into one that is more business focused, and it's a new generation of tech tools that enables that shift.
By Nancy Harris, EVP and Managing Director of Sage North America , 11/20/2018
Comment0 comments  |  Read  |  Post a Comment
The Errors That Should Keep Alexa (and Your IT Team) Up at Night
Guest Commentary, Guest Commentary
Commentary
The key to innovating with conversational technologies is understanding what consumers will expect from voice technology.
By Matt Chotin, Senior Director of Technical Evangelism, AppDynamics , 11/19/2018
Comment0 comments  |  Read  |  Post a Comment
6 Tech Trends for the Enterprise in 2019
Calvin Hennick, Technology Writer
News
Look for new technologies to emerge – and for emerging technologies to become the norm – in the new year.
By Calvin Hennick Technology Writer, 11/16/2018
Comment0 comments  |  Read  |  Post a Comment
Voice is Dead, Long Live Voice
Guest Commentary, Guest Commentary
Commentary
How do we maintain the human touch in a world of systems designed to fake it?
By Christopher Connolly, vice president of product marketing, Genesys , 11/16/2018
Comment0 comments  |  Read  |  Post a Comment
Why Mixed Reality is Messed Up, for Now
Lisa Morgan, Freelance Writer
Commentary
Augmented reality (AR) and virtual reality (VR) were supposed to transform user experiences, but technologies have had false and soft starts in various industries. Here's why.
By Lisa Morgan Freelance Writer, 11/15/2018
Comment0 comments  |  Read  |  Post a Comment
Consumer Privacy and the Role of Technology in Compliance
Guest Commentary, Guest Commentary
Commentary
It's time for organizations to look inward to ensure that their privacy policies build trust with customers while enhancing the customer experience.
By Brian Cleary, VP of Solutions Marketing, RedPoint Global , 11/6/2018
Comment0 comments  |  Read  |  Post a Comment
How to Dethrone Inefficient Software in Your Organization
Guest Commentary, Guest Commentary
Commentary
It's time for companies to adopt modern approaches to software, like SaaS, and that means embracing change and abandoning "we've always done it this way."
By Anne Becknell, SVP of Customer Success at Chrome River , 11/2/2018
Comment0 comments  |  Read  |  Post a Comment
Rethink Customer Service Tools to Be the Solution, Not the Problem
Guest Commentary, Guest Commentary
Commentary
Despite the proliferation of new technology tools for customer service centers, efficiency is falling. What to do?
By Pete Slease, Vice President, Gartner , 11/1/2018
Comment0 comments  |  Read  |  Post a Comment
3 Great Ways to Sabotage Your Digital Transformation
Christopher O'Malley, CEO of Compuware
Commentary
Hint: They all have to do with how you treat your developers.
By Christopher O'Malley CEO of Compuware, 10/26/2018
Comment0 comments  |  Read  |  Post a Comment
Man Meets Machine: Managing the Digital Workforce
Guest Commentary, Guest Commentary
Commentary
It is critical for businesses to design a framework in which their digital workforce will thrive, while pairing it with smart change management and governance approaches.
By Sanjay Srivastava, chief digital officer, Genpact , 10/24/2018
Comment0 comments  |  Read  |  Post a Comment
Modern Advances in Disaster Alert Technology
Emily Johnson, Digital Content Editor, InformationWeek
News
When lives are on the line information can make the difference between survival and tragedy. Here’s a look at the technology organizations are using to communicate with the public and employees before, during, and after a disaster occurs.
By Emily Johnson Digital Content Editor, InformationWeek, 10/22/2018
Comment0 comments  |  Read  |  Post a Comment
Amazon's HR Gaffe Demonstrates Important Points
Lisa Morgan, Freelance Writer
News
Amazon recently proved it isn't infallible when it shut down a human resources system that was systematically biased against women. However, there's more to the story that today's enterprise leaders should know.
By Lisa Morgan Freelance Writer, 10/19/2018
Comment0 comments  |  Read  |  Post a Comment
10 Top Strategic Predictions for 2019
Jessica Davis,  Senior Editor, Enterprise Apps
News
Blockchain, AI, facial recognition? Here are Gartner's top strategic predictions for 2019 and beyond, delivered during the Gartner Symposium/ITExpo.
By Jessica Davis Senior Editor, Enterprise Apps, 10/17/2018
Comment0 comments  |  Read  |  Post a Comment
9 Tools You Need for DevOps
Cynthia Harvey, Contributor, NetworkComputing
News
Having the right tools can make the cultural transformation that is DevOps much easier.
By Cynthia Harvey Contributor, NetworkComputing, 10/15/2018
Comment0 comments  |  Read  |  Post a Comment
Good Tech Design is Accessible, But There's a Skills Gap
Lisa Morgan, Freelance Writer
Commentary
Software designers and IT know the importance of a good user experience. However, accessibility by design isn't as pervasive as it should be. That will change as accessibility is integrated into more university programs.
By Lisa Morgan Freelance Writer, 10/10/2018
Comment0 comments  |  Read  |  Post a Comment
Why CIOs Will Lead Digital Transformation
Guest Commentary, Guest Commentary
Commentary
IT executives, with their view into technology's potential, are leading key innovation efforts, and it looks like more of their peers will do the same.
By Raj Sabhlok, President, Zoho Corp. , 10/3/2018
Comment0 comments  |  Read  |  Post a Comment
Pros and Cons of Chatbots in the IT Helpdesk
Andrew Froehlich, President & Lead Network Architect, West Gate Networks
Commentary
As AI technology evolves it's worth a closer look at what chatbots can do to provide better end user support on help desk requests.
By Andrew Froehlich President & Lead Network Architect, West Gate Networks, 10/2/2018
Comment0 comments  |  Read  |  Post a Comment
10 Ways AI Will Alter the Future of Work
Cynthia Harvey, Contributor, NetworkComputing
News
No matter what industry you're in, artificial intelligence is likely to affect your job. Here's how.
By Cynthia Harvey Contributor, NetworkComputing, 10/1/2018
Comment0 comments  |  Read  |  Post a Comment
AI & Machine Learning: An Enterprise Guide
James M. Connolly, Executive Managing Editor, InformationWeekEditor in Chief
Commentary
A collection of information resources designed to help enterprise IT professionals launch and advance their artificial intelligence, machine learning and automation initiatives.
By James M. Connolly Executive Managing Editor, InformationWeekEditor in Chief, 9/27/2018
Comment0 comments  |  Read  |  Post a Comment
The Robots are Coming: Safeguard Your Job
Guest Commentary, Guest Commentary
Commentary
Get ready for a radical shift in job roles and functions, with greater value being placed on different or new skillsets.
By Dennis Walsh, President, Americas & APAC, Redwood Software , 9/24/2018
Comment0 comments  |  Read  |  Post a Comment
More Stories
Commentary
Tech Vendors to Watch in 2019
Susan Fogarty, Editor in Chief,  11/13/2018
Commentary
Getting DevOps Wrong: Top 5 Mistakes Organizations Make
Bill Kleyman, Writer/Blogger/Speaker,  11/2/2018
Commentary
AI & Machine Learning: An Enterprise Guide
James M. Connolly, Executive Managing Editor, InformationWeekEditor in Chief,  9/27/2018
Register for InformationWeek Newsletters
Video
Current Issue
The Next Generation of IT Support
The workforce is changing as businesses become global and technology erodes geographical and physical barriers.IT organizations are critical to enabling this transition and can utilize next-generation tools and strategies to provide world-class support regardless of location, platform or device
White Papers
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll