Outsourcing's Ups And Downs - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
Business & Finance

Outsourcing's Ups And Downs


Ben Williams

Ben Williams

Companies that choose outsourcing must be careful that they're not sapping their IT departments of precious knowledge and experience, said Ben Williams, senior VP of information services and CIO at St. Joseph Health System, which runs 16 hospitals. Williams said St. Joseph outsourced most of its IT department to Perot Systems Corp. to develop common processes, cuts costs, and gain access to new expertise. Rick Omartian, second VP and IT CFO and chief of staff for Guardian Life Insurance, said Guardian has outsourced 40% of its application-development work to Indian firms, and 70% of that work is done offshore. Omartian said salaries for offshore workers are one-quarter of what the company pays in the United States. Still, the offshore firms' use of Carnegie Mellon University's Capability Maturity Model, a recognized standard for high-quality software development, has led to improved processes within Guardian's own IT department.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
2020 State of DevOps Report
2020 State of DevOps Report
Download this report today to learn more about the key tools and technologies being utilized, and how organizations deal with the cultural and process changes that DevOps brings. The report also examines the barriers organizations face, as well as the rewards from DevOps including faster application delivery, higher quality products, and quicker recovery from errors in production.
Commentary
Gartner Forecast Sees 7.3% Shrinkage in IT Spending for 2020
Joao-Pierre S. Ruth, Senior Writer,  7/15/2020
Slideshows
10 Ways AI Is Transforming Enterprise Software
Cynthia Harvey, Freelance Journalist, InformationWeek,  7/13/2020
Commentary
IT Career Paths You May Not Have Considered
Lisa Morgan, Freelance Writer,  6/30/2020
Register for InformationWeek Newsletters
Video
Current Issue
Special Report: Why Performance Testing is Crucial Today
This special report will help enterprises determine what they should expect from performance testing solutions and how to put them to work most efficiently. Get it today!
White Papers
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll