Nuance Moves Deeper Into Mobile Speech By Acquiring BeVocal For $140 Million - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
Software // Enterprise Applications

Nuance Moves Deeper Into Mobile Speech By Acquiring BeVocal For $140 Million

BeVocal provides self-service customer care to several wireless carriers, including handset activation and sales and fulfillment of add-on features.

Nuance Communications reported Thursday that it will acquire BeVocal Inc. to beef up its presence in the speech-based mobile phone consumer market. The total consideration for the acquisition will be $140 million, Nuance said.

BeVocal, which provides its self-service customer care to Cingular Wireless, Virgin Mobile, and Liberty Wireless, has targeted its offerings at the mobile market, including handset activation, customer care, as well as sales and fulfillment of add-on features.

"BeVocal's intellectual property, solutions expertise, and established carrier relationships will expand our ability to serve this growing market," said Nuance chairman and CEO Paul Ricci in a statement. "The growth of the mobile industry, coupled with the value of speech as a means of accessing information and services in this environment, presents a great opportunity to expand the presence of Nuance solutions in the mobile market."

BeVocal noted that it addresses the entire mobile phone subscriber lifecycle starting with intelligent offer management and progressing to fulfillment capabilities and activation measures. BeVocal also brings to Nuance additional speech-based services, including a ringtone download store, weather reports, stock quotes, sports scores, and wake-up calls.

While Nuance's business is focused more on core technologies, BeVocal's business has traditionally been targeted more at products and services. Nuance said the acquisition will help it eliminate the deployment of custom services while creating more opportunities to expand speech solutions for specific markets.

Nuance also cited the value of the BeVocal Caf, an Internet-based environment of tools and resources aimed at helping developers create new speech-based applications for telephones.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
News
The State of Chatbots: Pandemic Edition
Jessica Davis, Senior Editor, Enterprise Apps,  9/10/2020
Commentary
Deloitte on Cloud, the Edge, and Enterprise Expectations
Joao-Pierre S. Ruth, Senior Writer,  9/14/2020
Slideshows
Data Science: How the Pandemic Has Affected 10 Popular Jobs
Cynthia Harvey, Freelance Journalist, InformationWeek,  9/9/2020
White Papers
Register for InformationWeek Newsletters
Video
Current Issue
IT Automation Transforms Network Management
In this special report we will examine the layers of automation and orchestration in IT operations, and how they can provide high availability and greater scale for modern applications and business demands.
Slideshows
Flash Poll