Woman Sues Apple Over 3G iPhone Reception Issues - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
Mobile
Commentary
8/21/2008
11:29 AM
Eric Ogren
Eric Ogren
Commentary
50%
50%

Woman Sues Apple Over 3G iPhone Reception Issues

I am tempted to make all sorts of witty, snarky comments about this, but I'll try to stick to the facts. An Alabama woman has sued Apple, stating that the 3G iPhone -- which she can't use in her home because of the 3G reception issues -- doesn't live up to Apple's claims of "twice as fast." The lawsuit could go class action.

I am tempted to make all sorts of witty, snarky comments about this, but I'll try to stick to the facts. An Alabama woman has sued Apple, stating that the 3G iPhone -- which she can't use in her home because of the 3G reception issues -- doesn't live up to Apple's claims of "twice as fast." The lawsuit could go class action.Apple will ever be a target for lawsuits. In fact, it has been quiet on the Apple lawsuit front lately, so the news of this new lawsuit feels like it is overdue.

The details are these: Jessica Smith, a woman living in Birmingham, Ala., believed in Apple's "twice as fast, half the price" marketing claims. According to her, she has solid AT&T coverage in her home, yet she can only connect to AT&T's 3G network about 25% of the time. She also said that she has had a large number of dropped calls. The lawsuit specifically says that Apple isn't living up to its warranty that the phone will "perform adequately" on AT&T's 3G network.

So what does Jessica Smith want? She wants Apple to "repair or replace all 'defective iPhone 3G' units, plus damages, interest on 'monetary relief,' and attorney's fees." She estimates that tens of thousands of users are affected by the 3G iPhone's reception problems, which could push the lawsuit to class action status.

Um. Yeah.

Apple CEO Steve Jobs has copped to the 3G iPhone's reception problems. Firmware updates 2.0.1 and 2.0.2 did not fix the issues, and el-Steve-o has promised that another update, timed for September, will resolve everything. Sorry, Steve, but I'll believe it when I see it.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
Commentary
2021 Outlook: Tackling Cloud Transformation Choices
Joao-Pierre S. Ruth, Senior Writer,  1/4/2021
News
Enterprise IT Leaders Face Two Paths to AI
Jessica Davis, Senior Editor, Enterprise Apps,  12/23/2020
Slideshows
10 IT Trends to Watch for in 2021
Cynthia Harvey, Freelance Journalist, InformationWeek,  12/22/2020
White Papers
Register for InformationWeek Newsletters
The State of Cloud Computing - Fall 2020
The State of Cloud Computing - Fall 2020
Download this report to compare how cloud usage and spending patterns have changed in 2020, and how respondents think they'll evolve over the next two years.
Video
Current Issue
2021 Top Enterprise IT Trends
We've identified the key trends that are poised to impact the IT landscape in 2021. Find out why they're important and how they will affect you.
Slideshows
Flash Poll