Virginia Woman Demands Customer Satisfaction From Comcast With Hammer - InformationWeek

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10/19/2007
02:09 PM
Stephen Wellman
Stephen Wellman
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Virginia Woman Demands Customer Satisfaction From Comcast With Hammer

It's just not Comcast's day for good PR. As if the hoopla surrounding the cable company and Net neutrality wasn't bad enough, now this: Mona Shaw of Bristow, Va., was so fed up with her poor customer service from Comcast that she went after the company with a hammer. Literally.

It's just not Comcast's day for good PR. As if the hoopla surrounding the cable company and Net neutrality wasn't bad enough, now this: Mona Shaw of Bristow, Va., was so fed up with her poor customer service from Comcast that she went after the company with a hammer. Literally.Here is a look at what triggered the incident:

Shaw, 75, and her husband, Don, say they had an appointment in August for a Comcast technician to come to their Bristow home to install the company's heavily advertised Triple Play phone, Internet, and cable service.

The Shaws say no one came all day, and the technician who showed up two days later left without finishing the setup. Two days after that, Comcast cut off all their service.

At the Comcast office in Manassas later that day, they waited for a manager for two hours before being told the manager had left for the day, the Shaws say.

Does this sound familiar to anyone? I know I have more than had my fill of several cable companies. But unlike most of us, Mona didn't take this lying down. She struck back:

Shaw, a churchgoing secretary of the local AARP branch, returned the next Monday -- with a hammer.

"I smashed a keyboard, knocked over a monitor ... and I went to hit the telephone," Shaw said. "I figured, 'Hey, my telephone is screwed up, so is yours.'"

Have you ever had customer service so bad that you wanted to strike back with a heavy object? Tell us about it.

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