Virginia Woman Demands Customer Satisfaction From Comcast With Hammer - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
Mobile
Commentary
10/19/2007
02:09 PM
Stephen Wellman
Stephen Wellman
Commentary
50%
50%

Virginia Woman Demands Customer Satisfaction From Comcast With Hammer

It's just not Comcast's day for good PR. As if the hoopla surrounding the cable company and Net neutrality wasn't bad enough, now this: Mona Shaw of Bristow, Va., was so fed up with her poor customer service from Comcast that she went after the company with a hammer. Literally.

It's just not Comcast's day for good PR. As if the hoopla surrounding the cable company and Net neutrality wasn't bad enough, now this: Mona Shaw of Bristow, Va., was so fed up with her poor customer service from Comcast that she went after the company with a hammer. Literally.Here is a look at what triggered the incident:

Shaw, 75, and her husband, Don, say they had an appointment in August for a Comcast technician to come to their Bristow home to install the company's heavily advertised Triple Play phone, Internet, and cable service.

The Shaws say no one came all day, and the technician who showed up two days later left without finishing the setup. Two days after that, Comcast cut off all their service.

At the Comcast office in Manassas later that day, they waited for a manager for two hours before being told the manager had left for the day, the Shaws say.

Does this sound familiar to anyone? I know I have more than had my fill of several cable companies. But unlike most of us, Mona didn't take this lying down. She struck back:

Shaw, a churchgoing secretary of the local AARP branch, returned the next Monday -- with a hammer.

"I smashed a keyboard, knocked over a monitor ... and I went to hit the telephone," Shaw said. "I figured, 'Hey, my telephone is screwed up, so is yours.'"

Have you ever had customer service so bad that you wanted to strike back with a heavy object? Tell us about it.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
Slideshows
IT Careers: Top 10 US Cities for Tech Jobs
Cynthia Harvey, Freelance Journalist, InformationWeek,  1/14/2020
Commentary
Predictions for Cloud Computing in 2020
James Kobielus, Research Director, Futurum,  1/9/2020
News
What's Next: AI and Data Trends for 2020 and Beyond
Jessica Davis, Senior Editor, Enterprise Apps,  12/30/2019
White Papers
Register for InformationWeek Newsletters
State of the Cloud
State of the Cloud
Cloud has drastically changed how IT organizations consume and deploy services in the digital age. This research report will delve into public, private and hybrid cloud adoption trends, with a special focus on infrastructure as a service and its role in the enterprise. Find out the challenges organizations are experiencing, and the technologies and strategies they are using to manage and mitigate those challenges today.
Video
Current Issue
The Cloud Gets Ready for the 20's
This IT Trend Report explores how cloud computing is being shaped for the next phase in its maturation. It will help enterprise IT decision makers and business leaders understand some of the key trends reflected emerging cloud concepts and technologies, and in enterprise cloud usage patterns. Get it today!
Slideshows
Flash Poll