Samsung Galaxy Tab Has 15% Return Rate - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
Mobile
Commentary
2/1/2011
10:55 AM
Eric Ogren
Eric Ogren
Commentary
50%
50%

Samsung Galaxy Tab Has 15% Return Rate

According to tech analyst firm ITG, 15% of consumers who've purchased the Samsung Galaxy Tab from a U.S. carrier have returned it.

According to tech analyst firm ITG, 15% of consumers who've purchased the Samsung Galaxy Tab from a U.S. carrier have returned it.The picture regarding sales of Samsung's Galaxy Tab has gotten muddier. First the company crowed about sales of one million, then two million tablets. Then, speaking to press, a Samsung exec let slip that actual sales to end users were "quite slow." Those huge sales numbers were really shipments from Samsung to retailers, not to end users.

ITG states that in the two-month period between November 16 and January 16, the Galaxy Tab was returned by consumers at a rate of 15%. "Consumers aren't in love with the device," said Tony Berkman, a consumer tech analyst with ITG.

By way of comparison, the Apple iPad was returned at a rate of 2% during the same period.

ITG didn't point out specific reasons for the Tab's high return rate, but it is easy to estimate what they might be.

First, Android 2.2 Froyo is not optimized for the tablet form factor. Even Google said this last fall before the Tab's debut. Froyo was designed for smartphones.

Second, Google announced Android 3.0 Honeycomb -- which is optimized for tablets -- in early December. Any Tab user only partially satisfied with the user interface immediately had a reason to return it, knowing that a more capable system was on the way.

Third, Motorola announced its Xoom tablet in early January at the CES trade show, giving Tab owners another Android tablet option -- one that will support 4G, one that will have a bigger screen, one that has dual-core processors, and one that supports Android 3.0 Honeycomb.

Google is prepared to fully unveil Android 3.0 Honeycomb at an event taking place at its Mountain View, Calif., headquarters on Wednesday, February 3.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
News
How to Create a Successful AI Program
Jessica Davis, Senior Editor, Enterprise Apps,  10/14/2020
News
Think Like a Chief Innovation Officer and Get Work Done
Joao-Pierre S. Ruth, Senior Writer,  10/13/2020
Slideshows
10 Trends Accelerating Edge Computing
Cynthia Harvey, Freelance Journalist, InformationWeek,  10/8/2020
White Papers
Register for InformationWeek Newsletters
2020 State of DevOps Report
2020 State of DevOps Report
Download this report today to learn more about the key tools and technologies being utilized, and how organizations deal with the cultural and process changes that DevOps brings. The report also examines the barriers organizations face, as well as the rewards from DevOps including faster application delivery, higher quality products, and quicker recovery from errors in production.
Video
Current Issue
[Special Report] Edge Computing: An IT Platform for the New Enterprise
Edge computing is poised to make a major splash within the next generation of corporate IT architectures. Here's what you need to know!
Slideshows
Flash Poll