Salesforce Buys Software Maker InStranet - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

10:11 AM
Jim Manico
Jim Manico
Connect Directly

Salesforce Buys Software Maker InStranet

InformationWeek, CNET

Expanding beyond its CRM roots, SaaS leader has announced the $31.5 million acquisition of InStranet, which specializes in call-center software.Chicago-based InStranet was co-founded in 1999 by two former Business Objects executives. Its Dimensions software is designed to help customers at self-service Web portals, and customer-service agents, get better and faster answers to their questions. The software is based on multidimensional data cubes that categorize customer information to yield more relevant results.

Salesforce said it plans to make InStranet's software available as a service, while still maintaining support for on-premises installations. The new offering will be called Knowledge Base. Plans also call for InStranet's 44 employees to join Salesforce.InformationWeek, CNET

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
AI Regulation: Has the Time Arrived?
John Edwards, Technology Journalist & Author,  2/24/2020
Fighting the Coronavirus with Analytics and GIS
Jessica Davis, Senior Editor, Enterprise Apps,  2/3/2020
IT Careers: 10 Job Skills in High Demand This Year
Cynthia Harvey, Freelance Journalist, InformationWeek,  2/3/2020
White Papers
Register for InformationWeek Newsletters
State of the Cloud
State of the Cloud
Cloud has drastically changed how IT organizations consume and deploy services in the digital age. This research report will delve into public, private and hybrid cloud adoption trends, with a special focus on infrastructure as a service and its role in the enterprise. Find out the challenges organizations are experiencing, and the technologies and strategies they are using to manage and mitigate those challenges today.
Current Issue
IT Careers: Tech Drives Constant Change
Advances in information technology and management concepts mean that IT professionals must update their skill sets, even their career goals on an almost yearly basis. In this IT Trend Report, experts share advice on how IT pros can keep up with this every-changing job market. Read it today!
Flash Poll