NYC Cab Drivers Need To Grow Up - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
Mobile
Commentary
10/22/2007
01:32 PM
Eric Ogren
Eric Ogren
Commentary
50%
50%

NYC Cab Drivers Need To Grow Up

Hear this, NYC cab drivers! Mobile technology is a good thing. Maybe the cab drivers -- who are striking in protest of plans to install GPS units in their cabs -- should talk to mobile field forces who use GPS day in and day out to get their jobs done. Or maybe talk to the customers they're supposed to be serving.

Hear this, NYC cab drivers! Mobile technology is a good thing. Maybe the cab drivers -- who are striking in protest of plans to install GPS units in their cabs -- should talk to mobile field forces who use GPS day in and day out to get their jobs done. Or maybe talk to the customers they're supposed to be serving.About a year ago I was taking a limo from Newark Airport to my home in New Jersey. Along the way, we encountered some serious, but not atypical, traffic. An accident had closed all but one lane and traffic was snaking along at less than a snail's pace. Rather than give up and just sit there, my driver tapped into a GPS unit he had sitting on the dash, found an alternate route, and got me home faster (which I really appreciated, as I had just taken a red-eye from the West Coast.)

That, my friends, is good customer service empowered by mobile technology.

It's become a habit of mine to chat up any field service professionals who visit my home. I ask them about their equipment, how they like it, and so on. While many griped a little bit about GPS, in the end they would admit to me that its usefulness outweighed any perceived privacy intrusions.

Businesses I've interviewed tell me again and again that GPS installed in work vans has become an essential part of the business. Using GPS-powered navigation applications allows businesses to save gas money, cut down wear and tear on their vehicles, all while making sure the vehicles are not used for non-business purposes.

This is well documented, and the New York Taxi & Limousine Commission knows it. Why, then, are the cabbies upset? Privacy.

I have to ask, does anyone really have privacy at their work place? Think about all the cubicle-dwelling office drones. Their boss can walk past at any moment to see what they're up to. What makes cab drivers so special that their privacy concerns outweighs the needs of their customers?

What makes the cab drivers think they have privacy in the first place?

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
News
Can Cloud Revolutionize Business and Software Architecture?
Joao-Pierre S. Ruth, Senior Writer,  1/15/2021
Slideshows
10 IT Trends to Watch for in 2021
Cynthia Harvey, Freelance Journalist, InformationWeek,  12/22/2020
News
How CDOs Can Build Insight-Driven Organizations
Jessica Davis, Senior Editor, Enterprise Apps,  1/15/2021
White Papers
Register for InformationWeek Newsletters
The State of Cloud Computing - Fall 2020
The State of Cloud Computing - Fall 2020
Download this report to compare how cloud usage and spending patterns have changed in 2020, and how respondents think they'll evolve over the next two years.
Video
Current Issue
2021 Top Enterprise IT Trends
We've identified the key trends that are poised to impact the IT landscape in 2021. Find out why they're important and how they will affect you.
Slideshows
Flash Poll