Most Broadband Users Ignorant Of Connection Speed - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

06:10 PM
Connect Directly

Most Broadband Users Ignorant Of Connection Speed

To help remedy this, the FCC wants 10,000 volunteers who will share data about their Internet connectivity.

The Federal Communications Commission on Tuesday released a survey that found widespread ignorance among broadband users about the speed at which they're sending and receiving data.

The survey, conducted by Abt/SRBI and Princeton Survey Research Associates, International during the period from April 19 to May 2, 2010, involved 3,005 adults, 1,742 of whom subscribed to broadband Internet services.

It found that 80% of broadband users don't know the speed at which they're surfing the Web. This is consistent with a study conducted by the Pew Internet & American Life Project in 2006 which found that 81% of U.S. Internet users didn't know their home connection speed.

Phone Woes Revealed In FCC, FTC Consumer Complaints
(click for larger image and for full photo gallery)
At the same time, Internet users don't seem to care much about what they don't know: 91% said they're "very" or "somewhat" satisfied with the speed they're getting.

FCC Chairman Julius Genachowski nonetheless argues that speed matters. "The more broadband subscribers know about what speeds they need and what speeds they get, the more they can make the market work and push faster speeds over broadband networks," he said in a statement.

Toward that end, the FCC is asking for 10,000 volunteers who are willing to help the agency measure broadband network speeds in the U.S. The study will involve the installation of network speed monitoring equipment in participants' homes.

Aspiring participants can register at

The agency is also seeking input on how to best conduct a similar study on mobile broadband speeds. Interested parties are invited to comment at the agency's Web site.

According to the FCC's National Broadband Plan, advertised Internet download speeds have grown by about 20% annually for the past 10 years.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
2021 Outlook: Tackling Cloud Transformation Choices
Joao-Pierre S. Ruth, Senior Writer,  1/4/2021
Enterprise IT Leaders Face Two Paths to AI
Jessica Davis, Senior Editor, Enterprise Apps,  12/23/2020
10 IT Trends to Watch for in 2021
Cynthia Harvey, Freelance Journalist, InformationWeek,  12/22/2020
White Papers
Register for InformationWeek Newsletters
The State of Cloud Computing - Fall 2020
The State of Cloud Computing - Fall 2020
Download this report to compare how cloud usage and spending patterns have changed in 2020, and how respondents think they'll evolve over the next two years.
Current Issue
2021 Top Enterprise IT Trends
We've identified the key trends that are poised to impact the IT landscape in 2021. Find out why they're important and how they will affect you.
Flash Poll