Microsoft Continues Sidekick Data Salvage - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Mobile // Mobile Devices
01:39 PM

Microsoft Continues Sidekick Data Salvage

Company working "around the clock" to restore information lost due to a server outage.

Microsoft said efforts to salvage personal data for users of its Sidekick mobile devices remain ongoing following a server failure last week that wiped out much of the information.

"The Danger/Microsoft team is continuing to work around the clock on the data restoration process," Microsoft said in a statement Sunday.

"We apologize that this is taking so long, but we want to make sure we are doing everything possible to maintain the integrity of your data," the company said.

Microsoft also issued a similar statement Saturday, noting that the team was "conducting its last round of rigorous tests before making the restoration process available to you." The company added that data restoration "is only necessary for customers who lost data from their Sidekick devices.

Microsoft said last week that it had recovered most of the data, such as contacts, calendar entries and other personal information, and that it would begin the restoration process as soon as possible.

The company said it believed data loss affected only a minority of Sidekick users, while various reports indicated that users who had reset their devices during, or just prior to, the outage were mostly likely to have been victimized by the problem.

A Microsoft executive said in a statement last week that the company, along with network partner T-Mobile, was taking steps to ensure that similar problems don't re-occur in the future.

"Specifically, we have made changes to the overall stability of the Sidekick service and initiated a more resilient backup process to ensure that the integrity of our database backups is maintained," said Roz Ho, Microsoft's VP for Premium Mobile Experiences.

The reassurance didn't satisfy all users, however. The incident has prompted at least one class-action lawsuit against Microsoft and T-Mobile, and more could be pending.

InformationWeek has published an in-depth report on smartphone security. Download the report here (registration required).

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
Top 10 Data and Analytics Trends for 2021
Jessica Davis, Senior Editor, Enterprise Apps,  11/13/2020
Where Cloud Spending Might Grow in 2021 and Post-Pandemic
Joao-Pierre S. Ruth, Senior Writer,  11/19/2020
The Ever-Expanding List of C-Level Technology Positions
Cynthia Harvey, Freelance Journalist, InformationWeek,  11/10/2020
White Papers
Register for InformationWeek Newsletters
Current Issue
Why Chatbots Are So Popular Right Now
In this IT Trend Report, you will learn more about why chatbots are gaining traction within businesses, particularly while a pandemic is impacting the world.
Flash Poll