HTC EVO 4G Update Halted After Complaints - InformationWeek

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6/29/2010
11:02 AM
Eric Zeman
Eric Zeman
Commentary
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HTC EVO 4G Update Halted After Complaints

HTC and Sprint have stopped pushing out the firmware update for the EVO 4G after a rash of users complained of bricked phones.

On Monday, HTC and Sprint began offering a firmware update for the HTC EVO 4G. The update offered several improvements, notably better Wi-Fi performance, better Exchange performance, better Facebook performance, and better battery life. Unfortunately, the update also included some problems.

Reports of bricked phones poured in rather quickly, as users attempted to update their devices. Users said that their phones were offered a second update in the middle of the updating process. The second update led to completely dead phones. In response to the bricked EVO 4Gs, Sprint and HTC have halted the update for the time being.

Sprint said in a statement, "While the vast majority of consumers successfully downloaded and installed the most recent HTC EVO 4G software update, we have received a handful of reports from customers having some issues with the update. In light of this, HTC and Sprint have decided to temporarily halt distribution of this software release until we can investigate further. We expect to be able to resume software updates shortly." In the mean time, be sure to let Sprint know if the update bricked your EVO 4G.

In other updating news, HTC is now offering an official version of Android 2.1 to its original European Hero device, which first went on sale about one year ago. The device had been stuck on Android 1.5 for a long time. That's a major upgrade for the HTC Hero. Hero users should expect to see a notification when the update is ready for their phone.

Last, reports suggest that Verizon Wireless is already testing Android 2.2 for the Motorola Droid. It is said to be pushing the software update to small groups of Droid users so that bugs might be worked out before the official release of the software. Verizon Wireless has not confirmed this.

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