Are you really telling the whole story? I brought in a cracked iPhone 5s with Apple Care. Got a new phone. Brought in a two year old Apple Bluetooth mouse from a MacPro purchase with Apple Care. Got a new mouse in less than 5 minutes. I have three operating iPads, the original, and iPad 2 and an iPad Air2. All are operating perfectly. My daugther is using the original, my fiancee the iPad 2, and I am using the iPad Air2. No problems, no issues. I have owned 3 iPhones. All are still in service. They have been pushed down to other employees in my organiztion. I you take it out of the box, don;t mess with it, and use it as instructed, Apple products are better than anything I have owned using Microsoft operating systems. Dell tech support was horrible My Sony laptop NEVER worked right and their tech suport was a nightmare. Three motherboards and now it is a $3,000 paperwieight. My 2008 Macbook Pro is still in use as a test system in my IT department. My 2013 Macbook Pro has NEVER had an incident, nor has my 2014 MacPro other than a bad bluetooth mouse referenced above. Again, there is more to the story about your iPhone tah you are telling based upon my experience with Apple tech support.