Conversation View, a feature that set Gmail apart from Hotmail and Yahoo Mail, soon will be optional.

Thomas Claburn, Editor at Large, Enterprise Mobility

September 28, 2010

2 Min Read

Addressing perhaps the longest standing feature request for Gmail, Google on Wednesday plans to allow Gmail users to disable Conversation View and see their messages in chronological order.

Since it was launched, Gmail has grouped related messages into a single conversation or thread. Rather than ordering messages chronologically like Microsoft Outlook or competing online e-mail services, Gmail assembles messages and associated replies into a single entry that expands when selected to reveal the entire conversation.

Some Gmail users love Conversation View and others can't stand it. The Google Gmail Help Forum includes dozens of threads with thousands of posts from those who object to threaded conversations. There's even a Facebook group called "No to Gmail Conversation View."

For Google, the change represents a concession to the reality of the enterprise market: Business people tend to be familiar with Outlook and those who leave it behind to 'go Google' want the option to go back to the way they used to do things. To be sure, plenty of consumers have asked for the ability to disable Conversation View too, but Google's paying customers appear to be the ones who have pushed the company to address the issue.

As if to demonstrate which constituency really motivated Google to change things, a draft announcement to be posted to Google's enterprise blog on Wednesday includes a quote from Russ Midford, senior information systems engineer at Sanmina-SCI.

"I personally prefer threaded conversations, but as an administrator who still needs to support some long-time Outlook users on Gmail, the unthreaded option is like gold," he said.

Google says that it plans to roll out the ability to disable Conversation View over the next few days. Users of administered versions of Google Apps will need to have their administrator select the “Enable pre-release features” option in the Google Apps control panel.

About the Author(s)

Thomas Claburn

Editor at Large, Enterprise Mobility

Thomas Claburn has been writing about business and technology since 1996, for publications such as New Architect, PC Computing, InformationWeek, Salon, Wired, and Ziff Davis Smart Business. Before that, he worked in film and television, having earned a not particularly useful master's degree in film production. He wrote the original treatment for 3DO's Killing Time, a short story that appeared in On Spec, and the screenplay for an independent film called The Hanged Man, which he would later direct. He's the author of a science fiction novel, Reflecting Fires, and a sadly neglected blog, Lot 49. His iPhone game, Blocfall, is available through the iTunes App Store. His wife is a talented jazz singer; he does not sing, which is for the best.

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